Refund policy

Refund Policy

Every Family Chapter Co. item is printed to order just for you. Because of that, we don't accept returns or exchanges for change of mind or wrong size. Please check our Size Guide before ordering.

Damaged, Misprinted Or Wrong Items

If your item arrives damaged, defective, misprinted, or isn't what you ordered, contact us within 30 days of delivery. Email us with your order number and a clear photo of the issue. We'll send a free replacement or issue a full refund for that item, whichever you prefer. You don't need to send the item back.

Lost Or Stolen Packages

If tracking shows no movement for 10 business days, or your package is marked delivered but you can't find it, contact us. If you added Shipping Protection at checkout, we'll reship your order at no cost. Without Shipping Protection, we'll help you file a claim with the carrier and work with you on a fair solution.

Wrong Address

Please double-check your shipping address at checkout. We can't be responsible for orders shipped to an incorrect address entered at checkout. If you notice a mistake, contact us within 12 hours of ordering and we'll try to fix it before production starts.

Cancellations

Orders can be cancelled within 12 hours of purchase for a full refund. After that, your item may already be in production.

Refunds

Approved refunds go back to your original payment method within 5–10 business days.

Digital Downloads

Digital files are non-refundable once downloaded. If a file is corrupted or doesn't open, contact us and we'll fix it.

Contact

Questions? Message us through our Contact page and a real person will reply within 1–2 business days.